Return Policy

At 868Connect, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

• Items damaged due to misuse or negligence
• Items returned after 30 days of delivery
• Items without original packaging

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.

How to Start a Return

To initiate a return, please contact our support team via our Contact page with your order number and reason for return. We'll guide you through the process.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, in which case we will cover the return shipping.